Private Policy

Basic policy on information security and personal information protection of NAHA-WEST INN


We recognize that it is our social responsibility to protect all personal information that we have received from customers, suppliers and our officials. Considering personal information as extremely important information, we have established a policy for protecting personal information including the following items, so that all employees recognize the importance of protecting personal information and can properly manage and handle personal information, We will strive to educate and enlighten protection.

  1. In the case of acquiring personal information, the purpose of use is specified beforehand and the purpose we will use personal information only within the range. Except when consent is obtained in advance, the purpose of use we will not use personal information other than. To that end, education of workers etc. and regular we will carry out surveillance.

  2. Personal information that you obtained will be based on your consent or under laws and regulations we will not offer it to third parties except for etc.

  3. Regarding the handling of personal information handled in all businesses, “Law concerning protection of personal information”, “Law concerning the use of numbers for identifying specific personal information in administrative procedures”, “Guidelines on Proper Handling of Specified Personal Information (Business Operator)”, the country establishes we will comply with guidelines and other norms.

  4. In order to properly manage the acquired personal information, it is necessary to collect unauthorized access to personal information and personal information implement appropriate and rational safety measures and corrective measures against danger such as loss, tampering, leakage I will do.

  5. When receiving complaints and consultation concerning the handling of personal information, we responded properly and promptly to do.

  6. We comply with laws and other norms concerning the handling of personal information, and personal information we will prepare internal rules concerning protection and continuously review and improve the contents.

Established date: April 1, 2008
Revision date: October 01, 2015
Biken Techno Co., Ltd.
Representative Director and President Ryosoto Kajiyama

About the handling of personal information


  1. Purpose of using personal information

    Hotel business
    • Acceptance of accommodation reservation and cancellation
    • For carrying out work related to accommodation
    • To respond to inquiries and ship materials

  2. Optionality of submission of personal information
    Submission of personal information is optional for customers, but if you cannot submit necessary information, we may not be able to receive your desired services etc, so please understand in advance.

  3. About entrusting personal information to a third party
    We may delegate personal information to contracted management company that has concluded a confidentiality agreement on personal information within the scope about achieving the purpose of use described in paragraph 1.
    In this case, in order to prevent the information leakage, we will select a company with adequate ability for protecting and carrying out appropriate management by mandatory obligation.

  4. Handling of personal information including credit card information
    Handling policy like “Purpose, Name of acquirer, Name of provider and retention period”
    are as follows.
    • (1) Purpose of use
      To recieve accommodation services fee in hotel business by payment with credit card
    • (2) Name of acquirer of information
      Biken Techno Co., Ltd.
    • (3) Name of the information provider
      Credit card settlement agent (Resona Card Co., Ltd.)
    • (4) Retention period
      7 years from the end of service provision

  5. Disclosure of personal information to third parties
    We will never disclose personal information to any third party except for agreement of guests
    in advance. However, personal information may be disclosed in the following cases.
    • When there is a request for disclosure based on laws and ordinances.
    • When we judge it is necessary to protect individuals and our company's rights, property, and security.
    • When it is particularly necessary for improving public health or promoting healthy fostering of children and it is difficult to obtain consent from the person them self.
    • When it is necessary to cooperate in carrying out administrative affairs prescribed by laws and ordinances by national agencies or local public entities or persons entrusted with them.

  6. Procedure for Disclosure of Personal Information
    • How to request disclosure etc.
      If the users would like to disclose, stop, amend or change the personal information which we collected from the customers, please fill in the attached “Disclosure, Amendment and Delete, etc. of personal information” file and send back to us with the materials necessary for identity verification. Please note that documents submitted will not be returned.

  7. Personal Information Protection Administrator
    Executive officer in charge of Corporate Planning Office

  8. Responsible person in charge
    General Manager of Naha West-in

(Request for disclosure etc.)
〒564-0044
Osaka prefecture Suita-shi Minamikaneden 2 - 12- 1
Biken Techno Co., Ltd. General Affairs Department Inquiries Consultation desk

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